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Showing posts from November, 2015
**URGENT UPDATE**
From November 1, 2015 to January 22, 2016, Autodesk Commercial customers with expired Maintenance Subscription contracts that are 31 to 364 days past expiration may renew their Maintenance Subscription and Autodesk will waive the Autodesk per seat late fee.  Renewal of contract term(s) must be fully booked and invoiced into Autodesk systems by the end of the 364th day following the expiration date.

AutoCAD Architecture and AutoCAD MEP Crashing

An issue cropped up last week with AutoCAD Architecture and AutodCAD MEP that caused a crash of the software with the error "Exception in mc3.dll / mc3d.dll ARX Command". The application crashes when opening a file, or randomly during use. This was caused by a damaged file, whitelist.xml. 



If you are getting this error, you can remedy the issue by following the instructions below. 
Solution:To fix the crash:
Exit all Autodesk programs. For AutoCAD Architecture 2016: Navigate to this folder: C:\Users\<user>\AppData\Roaming\Autodesk\ARCHDESK\2016\{5783F2D7-F004-0409-2102- 0060B0CE6BBA}\7.8.44.0\MC3Delete the file WHITELIST.XML.Reboot the machine.Launch AutoCAD Architecture 2016.Enable Desktop Analytics, if you previously disabled it.The program will download a corrected WHITELIST.XML file.For AutoCAD MEP 2016:Navigate to this folder: C:\Users\<user>\AppData\Roaming\Autodesk\BLDSYS\2016\{5783F2D7-F006-0409-2102-0060B0CE6BBA}\7.8.106.0\MC3Delete the file WHITELIST.XML.…