Friday, November 20, 2015


From November 1, 2015 to January 22, 2016, Autodesk Commercial customers with expired Maintenance Subscription contracts that are 31 to 364 days past expiration may renew their Maintenance Subscription and Autodesk will waive the Autodesk per seat late fee.  Renewal of contract term(s) must be fully booked and invoiced into Autodesk systems by the end of the 364th day following the expiration date.

Monday, November 9, 2015

AutoCAD Architecture and AutoCAD MEP Crashing

An issue cropped up last week with AutoCAD Architecture and AutodCAD MEP that caused a crash of the software with the error "Exception in mc3.dll / mc3d.dll ARX Command". The application crashes when opening a file, or randomly during use. This was caused by a damaged file, whitelist.xml. 

User-added image

If you are getting this error, you can remedy the issue by following the instructions below. 


To fix the crash:
  • Exit all Autodesk programs.
  • For AutoCAD Architecture 2016:
  • Navigate to this folder: C:\Users\<user>\AppData\Roaming\Autodesk\ARCHDESK\2016\{5783F2D7-F004-0409-2102- 0060B0CE6BBA}\\MC3
  • Delete the file WHITELIST.XML.
  • Reboot the machine.
  • Launch AutoCAD Architecture 2016.
  • Enable Desktop Analytics, if you previously disabled it.
  • The program will download a corrected WHITELIST.XML file.
  • For AutoCAD MEP 2016:
    • Navigate to this folder: C:\Users\<user>\AppData\Roaming\Autodesk\BLDSYS\2016\{5783F2D7-F006-0409-2102-0060B0CE6BBA}\\MC3
    • Delete the file WHITELIST.XML.
    • Reboot the machine.
    • Launch AutoCAD MEP 2016.
    • Enable Desktop Analytics, if you previously disabled it.
    • The program will download a corrected WHITELIST.XML file.
Note: The numbered build folder will vary based on whether or not any service packs are installed (the folder just before MC3). 

If the above does not resolve the issue, as a workaround, you may bypass the functionality that causes the crash by doing the following:
  1. Go to Help > Desktop Analytics (or type DESKTOPANALYTICS on the command line).
  2. Deselect the "Yes, I would like to contribute to this program." option.
  3. Click OK.
  1. Go to Help > Customer Involvement Program (or type CUSTOMERINVOLVEMENTPROGRAM on the command line).
  2. Select "No, I do not want to join the program at this time."
  3. Click OK.
  4. Restart the program.
If AutoCAD crashes before you can disable the Desktop Analytics and CIP options, you can make an edit in the registry:
  1. Close all instances of AutoCAD.
  2. Press WINDOWS-R on the keyboard to bring up the Run window, enter REGEDIT and click OK.
  3. Navigate to and select the following registry folder:
  4. On the right pane of the window, double-click ADAOptIn.
  5. Change the value to 0 (zero).
  6. Click OK and close the Registry Editor.
Alternatively, if you have an older version of AutoCAD installed, disabling the Desktop Analytics and CIP options within it should apply to version 2016 too. 

Wednesday, September 30, 2015

Autodesk A360: Collaboration for Revit

Autodesk® A360 Collaboration for Revit® (A360 C4R) is a Cloud Subscription service that hosts Revit BIM (Building Information Models) in the cloud, enabling project team members from multiple companies or locations to concurrently author models. With Revit and Autodesk A360 integration, A360 Collaboration for Revit empowers design teams to work better together.

By utilizing A360 C4R, design teams can bypass the lengthy and tedious file-sharing process with real-time model collaboration in a shared environment. A360 C4R provides up-to-the-minute model changes to all members of the design team—speeding up the design coordination phase of a project—resulting in savings of time and costs.

Key Values:
·         Centralized access to project data for all team members
o    Streamline costly and inefficient processes for sharing models such as use of FTP sites, sharing software or email with attached PDFs.
o    Minimize complex and costly IT setup and maintenance.
·         In-context communication
o    Enable better team understanding of model changes through its integrated project activity feed.
o    Receive notifications of new chat messages, connection requests, and synchronize status for workset-enabled models.
·         Autodesk A360 integration for better team collaboration
o    Connect external team members and project contributors who do not use or have access to Revit software.
o    Enable project members to view, search, and socially interact on models, discuss challenges and successes, and stay current with project activities.
·         Security

o    Store all project and design data in A360. A360 is part of Autodesk’s secure cloud environment. 

Click the Link below!

Wednesday, May 27, 2015

ProSoft PowerLaunch 2015 is almost here!!

The annual ProSoft PowerLaunch is right around the corner. 
Click the image below to register now!

Salt Lake City    —    10 June     
     Noah's South Jordan – 322 W 11000 S

Idaho Falls
    —    24 June     
     Shilo Inn Suites – 780 Lindsay Blvd

Tuesday, May 5, 2015

Confused yet on what flavor of Infraworks you have and what is does?

Wednesday, April 29, 2015

A recap of RECAP!!

The new Autodesk ReCap comes in 3 flavors:
  • ReCap - Available as a free download or as part of a Suite, ReCap allows you to import laser scans, visualize, publish, and share point clouds, and prepare your data for modeling.
  • ReCap 360 - The must-have for anyone working with point clouds, ReCap 360 includes all the features of ReCap, plus advanced measurement and markup tools, search, and access to the photo-to-3D service.
  • ReCap 360 Ultimate - (Formerly ReCap Pro) The go-to for anyone with a laser scanner, ReCap 360 Ultimate contains all the features of ReCap 360 plus targetless automatic registration of terrestrial laser scans.


Wednesday, March 11, 2015

Autodesk Subscription Center Retiring March 13th

Effective March 13, 2015, Subscription Center, the online site where Maintenance Subscription customers have historically accessed their Subscription benefits, will be retired and all customers will be directed to Autodesk Account, a personalized and easy—to—use portal where customers can track and manage all of their Autodesk products, services, and benefits in one place.

What does this mean for me? 
Subscription customers who currently go to Subscription Center to access their Subscription benefits will now go to Autodesk Account. All traffic to subscription will be automatically redirected to the new Autodesk Account page, if you have a bookmark or link to subscription center, update with the new link This new site will use your existing subscription center username and password so you can log right in and get started. 

How is Autodesk Account better than Subscription Center?
Autodesk Account features a streamlined workflow that helps you quickly find everything you need to manage your Autodesk products and services in one easy to navigate portal: 
  • Download products and trials — including product updates and enhancements 
  • Manage access and permissions – view licenses and grant access to software and benefits
  • Track usage — of licenses, cloud credit consumption and trial downloads
  • Update your profile – quickly view and update information so your profile is always current
How do I download software on Autodesk Account?
Downloadable versions of all eligible software releases are available worldwide on Autodesk Account. To learn more about software delivery options and how to install software once it is downloaded, please refer to:

How do I access product updates and enhancements on Autodesk Account?
Autodesk Account displays product updates and enhancements so you always know when they become available. Product enhancements provide early access to new functionality and are released periodically. To learn how to download updates and enhancements, please refer to Account Management Help at:

If you have any questions about the new Autodesk Account please give us a call at 888-263-0393 or email us at